I’m involved in a car accident, what should I do?

At Mitek we can assist you with every step of the way.  Before contacting your insurance company, it is important to that you call us for important information that can save you from the hassles and headaches of doing everything yourself. We’re here to represent you, and only your best interests.  Call us 519-578-2052

Do I have to go to a repair shop that my insurance tells me to go?

No.  As stated in the Consumer Bill of Rights, as the owner of a motor vehicle, you have the right to choose the repair facility of your choice.  The insurance company, or third party, CANNOT tell you where to take your car. They can recommend but not demand you to take it to their referred shops, usually there is a contract with that shop to use aftermarket parts (non OEM) and do the repairs at a discounted rate which will just reflect into the quality of the repair. We always use OEM parts 100%.

Do I need three (3) estimates?

No.  Any reputable shop in the industry will utilize a computerized estimating system that determines the cost of repairs.  The law does not require more than one estimate.  It is your vehicle and therefore your choice as to where to get your car repaired.

Will my car ever be the same after the accident?

Yes. This is when all proper replacement parts are used & proper repair procedures are performed, i.e. repair damaged parts that require repair and replacement of damaged parts that should be replaced. OEM trained, professional technicians will do the repairs on your vehicle at Mitek.

What if the frame is damaged? Will my car drive and perform the way it used to?

Yes. Skilled technicians using state of the art equipment specially designed to restore your car’s structural integrity will repair your car to factory specs. Parts of your car’s structure that cannot be properly and safely repaired, will be replaced. In some cases the vehicle structure will be compromised beyond safe repair limits. In these cases, we would recommend to your insurance company not to proceed with repair of your car and to write it off.

Will Mitek waive my deductible?

Only your insurance company has the power to waive your deductible. It is the portion of your repair bill that your Insurance policy states what you are responsible for. Repairs are written exactly as they are performed. Deductibles are only paid on the vehicle of the at fault claimant, there is no deductible on a vehicle if the other party is at fault.

Will my paint match?

Yes. We employ the best of the best painters and a state of the art paint mixing system including a $10,000 scanner to ensure proper color match on all vehicles finishes.

How long will the repairs take?

Each vehicle will be handled on a case-by-case basis. Our goal is to return your car to you as soon as possible, while taking all aspects of the damage into careful consideration, as well as all of the necessary processes the car must go through to reach completion.

What if I have problems after I get my car back?

All of the repairs performed by Mitek are guaranteed for as long as you own the repaired vehicle. Although items such as abuse, subsequent damage and wear & tear are not covered.